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Insights → Copilot |
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In this article, we
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present the features of our AI-driven co-
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pilot system
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and how you can maximise its potential
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by giving it assignments to carry out through the use of filters and prompts.
Feedier's co-pilot uses real-time data to provide you with the best possible answers. It is important to note that the co-pilot is only designed for specific tasks
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Return
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list of main topics:
Provides a list of the most frequently mentioned topics in
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customer reviews related to your search criteria.
List of main improvements:
Presents the main improvements suggested in
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customer feedback in relation to the specified search item.
Main positives list:
Identifies and lists the most positive points expressed in
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customer feedback relating to your search criteria.
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Summary:
Generates a concise summary of customer feedback relating to the specified search item.
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Before you start using Copilot [Administrators Only]
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Profile → Organization |
In order to get the most accurate results to your organisation, it’s important to input the following to support the prompt on CoPilot:
Add the name of your organisation (if not added already)
Add principal category of feedback collected
Add a clear and detailed description of your organisation
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Understanding the available actions within the Copilot
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Task drop-down list: In this drop-down list, you can choose between the 4 tasks
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: Main improvements, Main positive points, synthesis, and Main topics.
Search prompt entry: In this search field, you can enter text to make the results more precise, or leave it blank.
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Global Filter: Here you can set filters to funnel the feedback you
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Attribute %: This block shows the attributes on which the results are based.
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wish to see eg. survey x, or time period after 01/10/24.
Saved Assignments: You can bookmark your searches, and they will appear on the left hand side of the screen.
Results: A summary, followed by key themes with attached pertinent feedback can be found here.
Attributes: Based on the summary generated, attributes that are strongly linked are marked in green, generally linked in grey, and loosely linked in red.
Running through an example
Select the desired task → for example: Main improvements
Enter a prompt → for example: Customer Service
Choose the filters you wish to apply to the search → for example: Time period equals last 30 days.
Click Generate.
How do you save an assignment?
Click on the bookmark icon to the right to save the assignment. Once saved, it will appear in the list of saved assignments. Saved assignments are visible only to you.
How can you retrigger the same assignment you did before?
You can always revisit your triggered assignments by clicking on the date and selecting an earlier date.
Best Practices
Search for specific terms close to your context. Avoid generic search criteria. For example, a bank might not be looking for improvements on "cards" but rather on "credit or debit cards".
Before acting on Copilot's recommendations, check the information used to formulate the recommendations.