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Sentiment | Explanation | Sentiment rate |
|---|---|---|
| The verbatim is linked to a positive emotion on the part of the customer: Joy, Confidence, Serenity, Admiration. | [95%-100%] |
😐 | The verbatim is not directly linked to an emotion or the emotion is not expressed strongly enough to be categorised. | 50% |
😠 | The verbatim is linked to a negative emotion on the part of the customer: Anger, Contempt, Sadness, Disgust. | [1%-5%] |
| Note |
|---|
The verbatim is analysed along with the question. It is therefore important to ask the right question to get a meaningful analysis. |
| Info |
|---|
How is the sentiment rate calculated for a theme? This is the average of the sentiment scores for each verbatim related to a theme. |
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