Automatically receiving a notification whenever feedback comes through is a useful way to keep track of your feedback in real-time. Customise Choose the feedback you receive a notification for to notify so the right person can take action.
...
If you need a user in your team to receive an alert of feedback that’s come in, you can select ‘Add owner’.
The user will then receive an email notification immediately to view the feedback.
...
Reporting on ownership of feedback
Reporting on how feedback is being resolved is important to many of our clients. We offer charts to help you manage this within the platform.
Ownership Funnel
| Info |
|---|
Insights page→ Ownership |
You can view the breakdown of what status your assigned feedback is at.
...
You can change the name of the status' to match your SLA in the users and teams section (cog icon → edit → Feedback status)
User Ownership Report
| Info |
|---|
Insights page→ Ownership |
You can also view at the user level who has been assigned feedback, and where the status of the feedback is being tracked.
...