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KPIs are shown per team, so if you have someone in the HQ team, they'll see different KPIs compared to someone in a sub-teateam

Manually add a KPI

The benefit of adding a manual KPI is you have further flexibility of what type of metric you’d like to track. You can use percentages, decimal places, and other words like minutes or seconds.
Here are some common KPI measurements our customers use:

Goal 

Variable or Formula 

Average global Satisfaction Ratio

{satisfaction_ratio}

Average NPS

{nps}

Average time taken to complete the survey (in seconds)

({time}/1000).toFixed(1)+'sec'

Total number of feedback

{feedback_count}

Total pushes sentPushes sent from step 1 of the campaign

{pushes_count}

Response rate

(({feedback_count}*100)/{pushes_count}).toFixed(2)+'%'

Answered questions rate 

({total_answered_questions}/({total_skipped_questions}+{total_answered_questions}))*100

Attribute Quantity

{attribute_name}

Total feedback of an attribute value

{feedback_count(attribute_name=value)}

Find data for a specific question

{question_id:123}

Find data for multiple questions

{question_ids:xxx,xx}

Find data for a specific question option

{question_option_id:123}

Find data for a specific segment 

{segment_id:123}

Find number of answers of specific questions

{total_question_id:123,456}

Find number of answers of a specific question option

{total_question_option_id:123}

Total feedback of a segment

{feedback_count(segment_id=:xxx)}

NPS per team

{nps(team_id:123)}

NPS per attribute

{nps(attribute_name=attribute_value)}

Satisfaction Ratio of a segment

{satisfaction_ratio(segment_id=123)}

Satisfaction Ratio of a team

{satisfaction_ratio(team_id=123)}

Satisfaction Ratio of a survey

{satisfaction_ratio(carrier_id=123)}

Satisfaction Ratio per attribute

{satisfaction_ratio(attribute_name=attribute_value)}

Satisfaction Ratio for segments

{satisfaction_ratio(segment_ids=xxx,xxx,)}

Info

Question ID location: Sources → Survey → Question Cog → Info
Segment ID location: Actions → Segments → Segment Cog → Info
Team ID location: Profile → Users and teams → Team Cog → Info

Our Support team can help build these in for you and your organization. Once they’re set, you don’t need to make any further adjustments.


Compare KPIs

compare Compare KPIs within using any filter you wishthat exists within the search button

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View your KPI in the activity chart

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