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Introduction to FQL Processing

The search functionality is powered by our proprietary Feedback Query Language (FQL) which processes complex requests in order for you to make simple searches.Screenshot 2024-08-23 at 19.20.02.pngImage Added

Locating the

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Filter button


The Search powered by FQL Filter can be found in:

  • The Feedback Live feed page

  • The Insights page dashboard

  • The report page

  • Editing a segment

  • Editing a custom dashboard view

  • Editing report charts .

Making a search

Choose your filter

You can choose over 15 selectors to filter your feedback data, allowing you to get an overview choose between a wide view of your feedback, i.e. by time period, by feedback form, or a feedback form, i.e. separating the feedback by context attributesor something more precise.

Our most used filters by our clients are time period, attribute, and feedback form (survey)

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Choose the

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operator

Conditions Operators help you drill down to find only the values you want to see.

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Each condition section operator page is different and dependent on the filter you’ve selected.

Select a value

Here’s where you match the value to the condition you just set.

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Most filters allow you to stack values together should you need to filter multiple values at once.

Save your searches as segments

Segments allow you to create cohorts of your feedback data. You can find your segments in the search button under

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You can add a relationship between each filter so the values apply if A and B and C conditions are met or A or B or C conditions are met

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the tab Segment

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Adding Filters

When you add a filter, the system automatically applies an AND relation between it and any subsequent filters.

Changing the Relation between multiple filters

  1. If you prefer to apply an OR relation between two filters, you can click on the operator between the filters to toggle it from AND to OR.

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Some examples:

  1. If Attribute Property = South Star OR Survey = NPS upload AND Time period = last 7 days this will show feedback that matches the following:
    (Attribute Property = South Star) OR (Survey = NPS upload ANDTime period = last 7 days)

  2. If Attribute Property = South Star OR Survey = NPS upload OR Time period = last 7 days this will show feedback that matches the following:

    (Attribute Property = South Star) OR (Survey = NPS upload) OR (Time period = last 7 days)