Content Comparison

Goal 

Variable or Formula 

Average global Satisfaction Ratio

{satisfaction_ratio}

Average NPS

{nps}

Average time taken to complete the survey (in seconds)

({time}/1000).toFixed(1)+'sec'

Total number of feedback

{feedback_count}

Total pushes sentPushes sent from step 1 of the campaign

{pushes_count}

Response rate

(({feedback_count}*100)/{pushes_count}).toFixed(2)+'%'

Answered questions rate 

({total_answered_questions}/({total_skipped_questions}+{total_answered_questions}))*100

Attribute Quantity

{attribute_name}

Total feedback of an attribute value

{feedback_count(attribute_name=value)}

Find data for a specific question

{question_id:123}

Find data for multiple questions

{question_ids:xxx,xx}

Find data for a specific question option

{question_option_id:123}

Find data for a specific segment 

{segment_id:123}

Find number of answers of specific questions

{total_question_id:123,456}

Find number of answers of a specific question option

{total_question_option_id:123}

Total feedback of a segment

{feedback_count(segment_id=:xxx)}

NPS per team

{nps(team_id:123)}

NPS per attribute

{nps(attribute_name=attribute_value)}

Satisfaction Ratio of a segment

{satisfaction_ratio(segment_id=123)}

Satisfaction Ratio of a team

{satisfaction_ratio(team_id=123)}

Satisfaction Ratio of a survey

{satisfaction_ratio(carrier_id=123)}

Satisfaction Ratio per attribute

{satisfaction_ratio(attribute_name=attribute_value)}

Satisfaction Ratio for segments

{satisfaction_ratio(segment_ids=xxx,xxx,)}