With around 10 000 tickets opened just for Woffice, we can assume support is very important and we want to get it right.
Alkaweb does not provide support by email nor through Themeforest comments.
To receive a proper response as fas as possible, make sure to:
- Include as many details as possible, screenshots help a lot
- Debug your issue on your side first: Debugging
- If possible, send use some admin credentials so we can have a look for you
- Have a valid Themeforest support license, otherwise you will need to extend it. See this article.
Support does not cover:
- Customizations
- Help with third-party plugins
- Environment related issues, we will help in the troubleshooting but we will not be able to fix them
You can find the full support policy here.
To receive some help about any question, you need to open a new ticket on our helpdesk: