Why does Feedier use artificial intelligence?
In the Feedier platform, some of the data processed is unstructured data (textual feedback). Analysing this data can be tedious.
What AI techniques are used on the feedier platform?
Today, Feedier uses artificial intelligence (AI) to analyse 4 types of tasks:
Sentiment analysis. In other words, the ability to determine a sentiment in a given verbatim.
Entity detection. The ability to identify "entities" such as personal data, product names, brand names, etc.
Theme detection. The willingness to mark the verbatim with themes related to the context of the project (bug, technical problem, idea for improvement, etc.).
Content generation. In practical terms, this means being able to automate tasks such as summarising verbatim, analysing feedback and generating reports.
Quelles techniques d’IA sont utilisées sur la Plateforme Feedier ?
Feedier uses LLM (Large Language Model) technology for all AI-related tasks. We work mainly with Mistral (based in France) and the models are hosted on Microsoft Azure in the European Union (Sweden).
Our commitments
We never use our customers' data to train the AI model (except in the case of a specific request in the "Feedier NLP" contract). The models are pre-trained upstream.
No customer data is saved outside the Feedier infrastructure when AI is used.
AI-related functionalities can be deactivated in Feedier, free of charge, on request to the Feedier support team (support@feedier.com).
Our commitments
We do not use our customers' data to train the AI used (except in the case of a specific request in the "Feedier NLP" contract). The models are pre-trained.
No customer data is saved outside the Feedier infrastructure when using AI. We use pre-trained models in Inference, and anonymisation tasks are performed upstream.
Whenever content is generated by AI in the Feedier Platform, a notice is available on the Platform to clearly explain that the content is generated by AI.
We undertake to comply with the laws and recommendations of the French State and the European Union concerning the use of AI, in particular the AI Act.
If you have any questions, please do not hesitate to contact our compliance team at support@feedier.com.
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