Insights → Copilot
In this article, we take a look at the features of our AI-driven co-piloting system, how it functions, and how you can maximise its potential to improve your insights.
Feedier's co-pilot uses real-time data to provide you with the best possible answers. It is important to note that the co-pilot is designed for specific tasks only.
Return a list of main topics:
Provides a list of the most frequently mentioned topics in responses related to your search criteria.
List of main improvements:
Presents the main improvements suggested in responses in relation to the specified search item.
Main positives list:
Identifies and lists the most positive points expressed in responsees relating to your search criteria.
Synthesis:
Generates a concise summary of feedback relating to the specified search item.
⚠️ [Administrator role] Requirements / How to get started
Profile → Organization
In order to get the most accurate results to your organisation, it’s important to input the following to support the prompt on CoPilot:
Add the name of your organisation (if not added already)
Add principal category of feedback collected
Add a clear and detailed description of your organisation.
Understand the Copilot
Task drop-down list: In this drop-down list, you can choose between the 4 tasks mentioned above.
Search prompt entry: In this search field, you can enter text to make the results more precise.
Results: Here you will see the results generated by the AI, in this case the positive points for "customer service".
Attribute %: This block shows the attributes on which the results are based.
Feedback: List of feedback matching closest to the results
Best Practices
Search for specific terms close to your context. Avoid generic search criteria. For example, a bank might not be looking for improvements on "cards" but rather on "credit or debit cards".
Before acting on Copilot's recommendations, check the information used to formulate the recommendations.
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