Version 3.0.0 - 19th March 2024

We are excited to introduce the new Feedier Report with in this release!

In recent months, our team has dedicated significant effort to enhancing one of the cornerstone modules within our platform: The Reports.

We are proud to unveil our latest iteration of the Reports feature. This new report is meticulously crafted to empower you to make informed decisions with greater speed and precision.

Table of Contents

Key differences between the old and the new reports

Read on to see how the different areas have been updated and improved.

The new Report Page

We are excited to introduce our newly redesigned Reports Page.

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1. As mentioned above “Legacy” reports will still be available in the platform, so if all the ones that are from the older version will have that label.

2. New sorting added on table columns for an easier interaction with the saved reports.

3. Status column: In this column you will see if the Report is public, private or master

4. New folder system with unlimited hierarchy to give

5. you the ability of having infinite sub folders.

How can I create a Legacy report or a Feedier Report?

A new menu is added on all the “Create Report” buttons across the platform with two options:

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Every time you create a Feedier Report you will be able to change the name and choose the Report type.

The new Feedier Report

In the following content, we will provide detailed explanations of the enhancements and changes introduced in the new report compared to its old version.

Layout

New layout design with improvements to the management and navigation of the report:

1. New page display on the left for a better navigation in the report

2. Report button to access to all the management abilities.
   
   

3. Insert button to create components.
   
   

4. Page button to manage pages in the report.
   
   

5. You can edit an existing component by clicking on it, not only in the icon but on the whole graph.
   
   

Visualisation of Components

1. We've added a new feature in the layout. Now you will be able to have more than one Component in a page (only possible for Benchmarking - KPI - Notes & Correlation Matrix).

2. You will be able to edit the visualisation of the component to your needs with the following icons:
   
   

Workflow

New component creation workflow. In addition to clicking the component in the right section we added a drag and drop feature.

Also note that now component have default configuration when you create them to give you the ability to create reports in less time.

Filtering per component

The Feedier Report empowers you to manage filters more effectively. Now, you have the flexibility to add filters per component, rather than relying solely on a global filter for the entire report.

The new charts (Components)

Now, let's delve into the enhanced user interface of the different charts and cover notable improvements.

Annotations

This component has a new workflow, on each chart a toggle is displayed to show or hide the annotation.

Question & Attributes

We are glad to inform you that Customer Effort Score is now included in the Question & Attributes Component.

How to create a Question Answer Graph

Once you choose the ‘breakdown by questions’ option you will have 4 easy steps to create a customised question answer graph.

1. Choose your chart type between:

   1. Bar Chart

   2. Pie Chart

2. Choose the question type between:

   1. CES

   2. NPS

   3. Ratings

   4. Ratings Table

   5. Smiley

   6. Choices

   7. Etc

3. Choose the questions you want to see regarding the question type

4. Select if you want to see feedback count, feedback % or both.

How to create an Attributes Graph

Once you choose the breakdown by attributes you will have 4 easy steps to create a customised question answer graph.

1. Choose your chart type between:

   1. Bar Chart

   2. Pie Chart

2. Select an attribute

3. Choose the values you want to see regarding the attribute chosen

4. Select if you want to see feedback count, feedback % or both.

Adding your KPIs

We have introduced a new KPI creation workflow, designed to streamline the process of creating KPIs within the Feedier Report. This workflow enables you to generate KPIs effortlessly.

1. The first step will be to choose the KPi:

   1. NPS

   2. Satisfaction Ratio

   3. Number of Feedback

   4. Attribute Values Quantity

   5. CES

2. Then you will be able to apply filters to your KPI to narrow the data you want to see

3. Timeline dropdown for a relevant view of your data → It’s not necessary unless you want the “View as Chart” option

4. New feature → Now you can see in a chart the progress of your KPI, you will have to set a timeline first

5. Comparison filter to help you understand better your KPi’s

6. Add a title

Creating a Scores Table

1. The first step will be to choose the attribute you want to display

2. Then you will be able to choose the sorting style

3. Select the minimum feedback number input to hide not relevant attributes in terms of feedback amount.

4. Choose the KPI’s you want to display

5. Add a title

Text Analysis

a) Type of graph selected → Text Answers

1. Add the questions you want text to be displayed

2. Group by question option → in case you want to analyse each question and not each text answer

3. Choose how you sort the responses

4. Add a title

b) Type of graph selected → Topic

For the Topic chart, just select the topics you want to see and edit the title to your needs.

Correlation Matrix

1. Choose the layout type:

   1. Volume

   2. Volume %

   3. Sentiment

   4. Satisfaction

2. Choose the breakdown between:

   1. Attributes

   2. Questions

3. Choose the attribute you want to display in the X-axis

4. Choose the attribute values you want to display for the X-axis

5. Do the same steps but for the Y-axis

6. Add a title

Benchmarking

a) Choosing a 1v1 Comparison benchmark

1. Choose your KPI:

   1. NPS

   2. Ratings

   3. Satisfaction Ratio

   4. Choices

   5. CES

2. Choose the chart type

   1. 1 vs 1 comparison

3. Choose the dataset’s you want to compare (add your filters)

4. Select the questions that are relevant for the chart if necessary

5. Add a title

b) Choosing a Stacked Comparison benchmark

Choose your KPI:

1. NPS

2. Ratings

3. Satisfaction Ratio

4. Choices

5. CES

Choose the chart type

b. Stacked Comparison

1. Choose the breakdown by

a. Attribute

b. Segment

c. Team

d. Survey

2. Add the questions that are relevant for the graph if necessary

3. Edit the title

Notes

The newly rebranded "Free Text" component is now known as "Notes." To create notes, simply add the component and input the text according to your requirements.

In Summary:

Thanks

-Team Feedier