Version 3.31.0 5th February 2025

By Federico Delucchi
2 min

We are excited to introduce the new benchmark breakdown by time period in Reports !

Breakdown by Time Period in Benchmark Component

Currently, the Benchmark component in reports provides insights into KPI trends over time, but it lacks a clear timeline comparison for different KPI breakdowns, such as Detractors, Passives, and Promoters in NPS. While you can view scores and averages over time, you cannot break down performance across different time intervals to identify patterns and trends more effectively.

What’s New?

To enhance time-based comparisons, we are introducing three new breakdown options in the Benchmark component:

✅ Quarters
✅ Months
✅ Weeks

With this update, you can break down your KPI insights based on time intervals.

Screenshot 2025-02-05 at 15.47.49.png

How It Works

  • New "Breakdown By" Time Periods

    • You can now select Weeks, Months, or Quarters as a breakdown type in Benchmarking.

      Screenshot 2025-02-05 at 15.46.24.png

    • This allows you to compare KPI breakdowns (e.g., Promoters, Passives, and Detractors) across chosen time intervals.

  • "Timeline" Dropdown

    • Once a breakdown is selected, a new "Timeline" dropdown appears, allowing you to define the period you want to analyze (e.g., Last Year).

      Screenshot 2025-02-05 at 15.47.19.png

  • Stacked Bar Chart for Timeline Breakdown

    • Based on the selected breakdown and timeline:

      • The system automatically generates stacked bar charts for each period within the selected timeline.

  • No "View Over Time" Chart for These Breakdowns.

Thanks

  • Team Feedier