Feedier Knowledge base

Navigate topics by user role:

Get in contact

• Create a ticket

• Chat with support

• Give Product Feedback

🎯 Centralization of feedback

📝Your guide to surveys

• Building a Survey

• Survey Management

• Designing with CSS

• Examples of using conditions in a survey

🔗Sharing Surveys

• Sending email/sms campaigns

• Using a web widget

• Share using a custom link

⬆️Importing existing feedback

• Google

• CSV file

• Web scraping

• Using API

• Using a doc (PDF)

📊 Analyzing feedback data

🔎Navigating the dashboard

• How to filter feedback using the search button

• How to track your KPIs

• Creating custom dashboards
  
  

📈Reporting

• A guide to the report

• Feedier Report - KPI

• Feedier Report - Question Chart

• Feedier Report - Scores table & Text analysis chart

• Feedier Report - Benchmarking chart

• Feedier Report - Correlation Matrix

• Feedier Report - Report Organization

• Benchmark

• Geographical report
  
  

📋Text Insights

• Topic Analysis & Management

• Best Practices for CoPilot

• How we measure: Text Responses using AI

📢Actions

• Setting Feedback Alerts for your team

• How to get alerts on Slack and Teams in real-time

🛠️Admin and account setup

👥Account Settings

• User Management

• Team Management
  
  

🔑Administrator Settings

• Setup SSO

• Setup SMTP

⚙️Workflows & Integrations

• Connect Salesforce to Feedier

• Add an NPS Badge

• Anonymize names and numbers in text data

📏How we measure

• How we measure: Text Responses using AI

• Satisfaction Ratio

• GDPR compliance

Access the dashboard

Get in contact

• Create a ticket

• Chat with support

• Give Product Feedback