Importing your Google Reviews
The goal of this guide is to synchronize your Google reviews on the Feedier Platform to:
Automatically analyze them using Feedier's text analysis tool
Centralize reporting of various reviews and monitor them over time
Identify areas for improvement by store, region, etc.
Step 1: Request API Access
Feedier needs to have access to this API:
https://developers.google.com/my-business/reference/rest/v4/accounts.locations.reviews/list
To enable your project and access the APIs, you must complete the following steps:
Go to the Google API Console and select the project you created for use with Business Profile.
To determine your project ID, look in the Project ID column.
Complete and submit the access request form.
Please note that the email address used to fill out this form must match the company's website (for example, John.Doe@company.com if the company's website is company.com). Otherwise, the request will be deniedA follow-up email is sent to you after your request has been reviewed.
After approval, see Basic setup to enable the Business Profile APIs for your project.
It is not possible to connect Google reviews without receiving a response from Google after submitting the form. Once access is authorized by Google, you will have access to the “Google My Business” API.
Step 2: Activation of the Google My Business API
After getting access to the API, we need credentials from your account:
Credentials are managed through Google Cloud Platform: https://console.cloud.google.com/
We would need a new GCP project like "*your company* Reviews Analysis"'
Go in the API library and enable for the project: Google My Business API, My Business Account Management API, My Business Information API
Once enabled > Credentials > Create OAuth client ID
Application Type : Web Application
Authorized JavaScript origins: https://feedier.com/
Authorized Redirect URLs : https://dashboard.feedier.com/import/google_reviews/callback
Turn the application into “Production“ (under Publishing status) in OAuth consent screen menu.
Step 3: Configuring Google Access on Feedier
Click on “Create a New Import.”
Enter your Google Client ID and your Google Client Secret (see step 2)
Select the Feedier survey that will contain the Google reviews.
You can now match the survey questions with the available fields for Google reviews:
Click on “Complete” — the configuration will be saved, and the page will reload.
Click on “Connect.”