Importing feedback via csv
- Carlos Carasco
If you have feedback stored in other platforms and would like to centralise your feedback in one place, you can upload your data directly onto the platform. In order to do this, you’ll need to prepare your data to be ready for upload.
Get your feedback ready for upload
First you’ll need each column to represent a question. Feedier has many question types so find the best question type that matches your responses.
Add any meta data (known as attributes on Feedier) as separate columns (eg. location, name, created_at date).
Feedier uses the created_at attribute to backdate your feedback for you automatically.
Any rating questions can be converted into a number value ie. if someone answers very unhappy, unhappy, happy, very happy. This is a scale of 1-4, where the respondant answered 4.
If you need to upload multiple choice responses use the format option 1|option 2|option 3
Uploading your feedback on the platform
Feedback → Imports → Create a new import → .CSV file
Select your csv file, and choose the column that relates to the submission date for your feedback.
Once your file is selected, you can select whether you wish to automatically create a survey, or choose from an existing survey on the platform.
In the next page, map your columns to the correct fields. Any existing attributes or questions will appear in the right dropdown.
Once you have selected all the fields you wish to download, click ‘complete’
The upload process can take up to an hour, and you can check on it’s progress within the upload page.