The Satisfaction Ratio is Feedier’s way of calculating your respondents overall satisfaction based on their feedback results.
It is imperative that the satisfaction ratio is used in your surveys in order to get the most value out of the platform
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You can see the question types that help to form the satisfaction ratio by the % symbol
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You can use the satisfaction ratio to filter positive or negative feedback
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How the Satisfaction Ratio is calculated
We use our own custom formula that takes all answers from the question types Ratings, Ratings table, NPS, the Smiley, and Text. We then turn it to a percentage from a score of 0 to 100 to give an accurate emotional feel to each feedback.
Create a custom satisfaction ratio
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Profile dropdown → Organization → Custom Satisfaction Ratio Settings |
You can also choose your own satisfaction ratio by adding your personalized formula.
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Examples of different custom satisfaction ratios
The personalized satisfaction rate will be applied to all your feedbacks, regardless of the survey.
Use a CSAT question | {question_id:xxx} |
Exclude NPS from satisfaction ratio | ({ratings}+{rating_table}+{smileys}) |
Add weight to certain question types | ({nps}*0.7+{ratings}*0.3)/{total_questions} |
Select individual questions using question_id, select certain question types only, eg. {NPS}, add questions together, or add more or less weight to some questions using mathematical operators (x; -; +, ÷)