How we measure: Satisfaction Ratio
- Carlos Carasco
- Faustine Delebarre
Feedier's Satisfaction Ratio is a formula crafted to evaluate all satisfaction-related questions within a survey. This encompasses various metrics such as ratings, rating tables, smileys, or NPS scores.
It is imperative that the satisfaction ratio is used in your surveys in order to get the most value out of the platform
You can see the question types that help to form the satisfaction ratio by the % symbol
You can use the satisfaction ratio to filter positive or negative feedback
How the Satisfaction Ratio is calculated
We use our own custom formula that takes all answers from the question types Ratings, Ratings table, NPS, and Smileys. Each of these metrics carries equal weight, contributing to a comprehensive satisfaction score for every feedback received. This holistic approach enables you to visualize respondent feedback effectively and prioritize actions based on insights that resonate with your objectives. Additionally, Feedier offers the option, enabled by default, to incorporate text sentiment analysis into the satisfaction ratio, with the goal of viewing satisfaction as accurately as possible.
Create a custom satisfaction ratio
Profile dropdown → Organization → Custom Satisfaction Ratio Settings
You can also choose your own satisfaction ratio by adding your personalized formula.
Examples of different custom satisfaction ratios
Use a CSAT question | {question_id:xxx} |
Exclude NPS from satisfaction ratio | ({ratings}+{rating_table}+{smileys}) |
Add weight to certain question types | ({nps}*0.7+{ratings}*0.3)/{total_questions} |