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Info

Insights → Copilot

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Screenshot 2024-04-17 at 11.12.05.pngImage Added

 

In this article, we 'll guide you through the functionalities take a look at the features of our AI-driven co-powered copilot piloting system, its restrictionshow it functions, and how you can maximize maximise its potential to benefit improve your workflowsinsights.

Note

Feedier’s copilot is using Feedier's co-pilot uses real-time feedback data to provide you with the best possible answers. It’s It is important to note that the copilot co-pilot is designed only for specific tasks only.

  1. Return the List of Main Topicsa list of main topics:

    • Provides a list of the topics most frequently mentioned topics in the customer feedback responses related to your search criteria.

  2. List the Top Improvementsof main improvements:

    • Presents the top suggested enhancements mentioned in customer feedback related to your main improvements suggested in responses in relation to the specified search item.

  3. List the Main Positive Pointspositives list:

    • Identifies and lists the most positive points expressed in customer feedback regarding responsees relating to your search criteria.

  4. Synthesis:

    • Generates a concise summary of the customer feedback related relating to your the specified search item.

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Administrator role] Requirements / How to

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Go to your Organization page

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Organization Name

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get started

Info

Profile → Organization

In order to get the most accurate results to your organisation, it’s important to input the following to support the prompt on CoPilot:

  • Add the name of your organisation (if not added already)

  • Add principal category of feedback collected

  • Add a clear and detailed description of your organisation.

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(info) Understand the Copilot

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  1. Task Dropdowndrop-down list: In this dropdown you will be able to drop-down list, you can choose between the 4 tasks mentioned previouslyabove.

  2. Search Inputprompt entry: In this search input you will type in field, you can enter text to make the results more accurateprecise.

  3. Results: Here you will see the results generated by the AI generated, in this case the main improvements for ‘Delivery’positive points for "customer service".

  4. Attribute %: In this block you will see in which attributes the Results This block shows the attributes on which the results are based.

  5. FeedbacksFeedback: List of feedbacks used feedback matching closest to generate the Result. results

(tick)

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Best Practices

  • Look Search for specific terms that are close to your context. Avoid generic search criteria.
    For example, a bank , does might not look be looking for Improvements improvements on “Cards“ "cards" but rather “Credit or Debit Cards“Before taking action based on Copilot’s on "credit or debit cards".

  • Before acting on Copilot's recommendations, check the feedback information used to make formulate the recommendations.

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What's next?

  • Feb Spring/Summer 2024

    • Copilot working works with Filters Saving the recommendations from filters

    • Save Feedier Copilot recommendations

    • General query