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Introduction to FQL Processing
The search functionality is powered by our proprietary Feedback Query Language (FQL) which processes complex requests in order for you to make simple searches.
Locating the
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Filter button
The Search powered by FQL Filter can be found in:
The Feedback Live feed page
The Insights page dashboard
The PDF report page
Editing a segment
Editing a custom dashboard view
Editing benchmark report charts .
Making a search
Choose your filter
You can choose over 15 selectors to filter your feedback data, allowing you to get an overview choose between a wide view of your feedback, i.e. by time period, by feedback form, or a feedback form, i.e. separating the feedback by context attributes.or something more precise.
Our most used filters by our clients are time period, attribute, and feedback form (survey)
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Choose the
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operator
Conditions Operators help you drill down to find only the values you want to see.
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Each condition section operator page is different and dependent on the filter you’ve selected.
Select a value
Here’s where you match the value to the condition you just set.
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Most filters allow you to stack values together should you need to filter multiple values at once.
Save your searches as segments
Segments allow you to create cohorts of your feedback data. You can find your segments in the search button under
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You can add a relationship between each filter so the values apply if A and B and C conditions are met or A or B or C conditions are met
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the tab Segment
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Adding Filters
When you add a filter, the system automatically applies an AND relation between it and any subsequent filters.
Changing the Relation between multiple filters
If you prefer to apply an OR relation between two filters, you can click on the operator between the filters to toggle it from AND to OR.
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Some examples:
If Attribute Property = South Star OR Survey = NPS upload AND Time period = last 7 days this will show feedback that matches the following:
(Attribute Property = South Star) OR (Survey = NPS upload ANDTime period = last 7 days)If Attribute Property = South Star OR Survey = NPS upload OR Time period = last 7 days this will show feedback that matches the following:
(Attribute Property = South Star) OR (Survey = NPS upload) OR (Time period = last 7 days)