Introduction to FQL Processing
The search functionality is powered by our proprietary Feedback Query Language (FQL) which processes complex requests in order for you to make simple searches.
Locating the Seach button
The Search powered by FQL can be found in:
The Feedback page
The Insights page
The PDF report
Editing a segment
Editing a custom dashboard view
Editing benchmark charts.
Making a search
Choose your filter
You can choose over 15 selectors to filter your feedback data, allowing you to get an overview of your feedback, i.e. by time period, by feedback form, or a feedback form, i.e. separating the feedback by context attributes.
Our most used filters by our clients are time period, attribute, and feedback form (survey)
Choose the condition
Conditions help you drill down to find only the values you want to see.
Each condition section is different and dependent on the filter you’ve selected.
Select a value
Here’s where you match the value to the condition you just set.
Most filters allow you to stack values together should you need to filter multiple values at once.
Save your searches as segments
Segments allow you to create cohorts of your feedback data. You can find your segments in the search button under saved segments
You can add a relationship between each filter so the values apply if A and B and C conditions are met or A or B or C conditions are met
