Versions Compared

Version Old Version 2 New Version Current
Changes made by

François Forest

François Forest

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleHow and when does Feedier attach a topic to an answer?

Whenever a feedback is centralized in Feedier, the Platform will evaluate for every single topic attached to the feedback’s team (and parent teams) its potential topics.

The evaluation takes into consideration:

  • The instructions1 (if any) attached to the topic

  • The answers that were attached or detached manually by users

...

Expand
titleDoes parent topic have an impact on sub topic results?

Yes. Feedier uses the parent topic in the sub topic evaluation. So, if you have
- Quality
— Product
- Ideas
— Product
Feedier will show different results for both Product topics.

Expand
titleHow to identify verbatims based on sepcific keywords with Feedier?

It’s possible to create a topic and give it specific instructions to match the keywords you are interested in. For example, if you are interested in all feedback mentioning “discount“, you can add an instruction in your topic “Only match feedback containing the word: discount“