Feedier's Satisfaction Ratio is a formula crafted to evaluate all satisfaction-related questions within a survey. This encompasses various metrics such as ratings, rating tables, smileys, CES, or NPS scores.
It is imperative that the satisfaction ratio is used in your surveys in order to get the most value out of the platform
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You can use the satisfaction ratio to filter positive or negative feedback
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How the Satisfaction Ratio is calculated
We use our own custom formula that takes all answers from the question types Ratings, Ratings table, NPS, the Smiley, and CESSmileys. Each of these metrics carries equal weight, contributing to a comprehensive satisfaction score for every feedback received. This holistic approach enables you to visualize respondent feedback effectively and prioritize actions based on insights that resonate with your objectives. Additionally, Feedier offers the option, enabled by default, to incorporate text sentiment analysis into the satisfaction ratio, with the goal of viewing satisfaction as accurately as possible.
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