Version 3.0.0 - 19th March 2024

We are excited to introduce the new Feedier Report with in this release!🎉 🎉

In recent months, our team has dedicated significant effort to enhancing one of the cornerstone modules within our platform: The Reports.

We are proud to unveil our latest iteration of the Reports feature. This new report is meticulously crafted to empower you to make informed decisions with greater speed and precision.

New Report Page

We are excited to introduce our newly redesigned Reports Page.

1. As mentioned above “Legacy” reports will still be available in the platform, so if all the ones that are from the older version will have that label.

2. New sorting added on table columns for an easier interaction with the saved reports.

3. Status column: In this column you will appreciate if the Report is public, private or master

4. New folder system with unlimited hierarchy to give you the ability of having infinite sub folders.

How can I create a Legacy report or a Feedier Report?

A new intuitive modal is added on all the “Create Report” buttons across the platform with two options:

Every time you create a Feedier Report you will be able to change the name and choose the Report type.

New Feedier Report

In the following content, we will provide detailed explanations of the enhancements and changes introduced in the new report compared to its old version.

Layout

New layout design with improvements in the management and navigation on the report.:

1. New page display on the left for a better navigation in the report

2. Report button to access to all the management abilities.
   

   

3. Insert button to create components.
   

   

4. Page button to manage pages in the report.
   

   

5. You can edit an existing component by clicking on it, not only in the icon but on the whole graph.
   

   

Visualisation of Components

1. We've added a new feature in the layout. Now you will be able to have more than one Component in a page (only possible for Benchmarking - KPI - Notes & Correlation Matrix).

2. You will be able to edit the visualisation of the component to your needs with the following icons
   1. To move the Report from one side to another
   2. To expand or shrink your component

Workflow

New component creation workflow. In addition to clicking the component in the right section we added a drag and drop feature.

Also note that now component have default configuration when you create them to give you the ability to create reports in less time.

Filtering per component

The Feedier Report empowers you to manage filters more effectively. Now, you have the flexibility to add filters per component, rather than relying solely on a global filter for the entire report.

Components

Now, let's delve into the enhanced user interface of the components and other notable improvements.

Annotations

This component has a new workflow, on each component a toggle is displayed to show or hide the annotation.

Question & Attributes

We are glad to inform you that Customer Effort Score is now included in the Question & Attributes Component.

How to create a Question Answer Graph?

Once you choose the breakdown by questions you will have 4 easy steps to create a customised question answer graph.

1. Choose your chart type between:

   1. Bar Chart

   2. Pie Chart

2. Choose the question type between:

   1. CES

   2. NPS

   3. Ratings

   4. Ratings Table

   5. Smiley

   6. Choices

   7. Etc

3. Choose the questions you want to see regarding the question type

4. Select if you want to see feedback count, feedback % or both.

How to create an Attributes Graph?

Once you choose the breakdown by attributes you will have 4 easy steps to create a customised question answer graph.

1. Choose your chart type between:

   1. Bar Chart

   2. Pie Chart

2. Select an attribute

3. Choose the values you want to see regarding the attribute chosen

4. Select if you want to see feedback count, feedback % or both.

KPI

We have introduced a new KPI creation workflow, designed to streamline the process of creating KPIs within the Feedier Report. This intuitive and intelligent workflow enables you to generate KPIs effortlessly.

1. The first step will be to choose the KPi:

   1. NPS

   2. Satisfaction Ratio

   3. Number of Feedback

   4. Attribute Values Quantity

   5. CES

2. Then you will be able to apply filters to your KPI to narrow the data you want to see

3. Timeline dropdown for a relevant view of your data → It’s not necessary unless you want the “View as Chart” option

4. New feature → Now you can see in a chart the progress of your KPI, you will have to set a timeline first

5. Comparison filter to help you understand better your KPi’s

6. Edit the title

Scores Table

1. The first step will be to choose the attribute you want to display

2. Then you will be able to choose the sorting

3. Minimum feedback number input to hide not relevant attributes in terms of feedback amount.

4. Choose the KPI’s you want to display

5. Edit the title

Text Analysis

Type of graph selected → Text Answers

1. Add the questions you want text to be displayed

2. Group by question option → in case you want to analyse each question and not each text answer

3. Sorting

4. Edit the title

Type of graph selected → Text Answers Topic

For the Topic graph, just select the topics you want to see and edit the title to your needs.

Correlation Matrix

1. Choose the layout type:

   1. Volume

   2. Volume %

   3. Sentiment

   4. Satisfaction

2. Choose the breakdown between:

   1. Attributes

   2. Questions

3. Choose the attribute you want to display in X-axis

4. Choose the Values you want to display regarding the attribute chosen before

5. Do the same steps but for Y-axis

6. Edit the title

Benchmarking

1. Choose your KPI:

   1. NPS

   2. Ratings

   3. Satisfaction Ratio

   4. Choices

   5. CES

2. Choose the chart type

   1. 1 vs 1 comparison

   2. Stacked breakdown

3. Choose the dataset’s you want to compare

4. Add the questions that are relevant for the graph if necessary

5. Edit the title

Stacked Comparison

1. Choose your KPI:

   1. NPS

   2. Ratings

   3. Satisfaction Ratio

   4. Choices

   5. CES

2. Choose the breakdown by

   1. Attribute

   2. Segment

   3. Team

   4. Survey

3. Add the questions that are relevant for the graph if necessary

4. Edit the title

Notes

The newly rebranded "Free Text" component is now known as "Notes." To create notes, simply add the component and input the text according to your requirements.

Thanks

-Team Feedier