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Version 1

Creating a benchmarking chart

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a) Choosing a 1v1 Comparison benchmark

  1. Choose your KPI:

    1. NPS

    2. Ratings

    3. Satisfaction Ratio

    4. Choices

    5. CES

  2. Choose the chart type

    1. 1 vs 1 comparison

  3. Choose the dataset’s you want to compare (add your filters)

  4. Select the questions that are relevant for the chart if necessary

  5. Add a title

b) Choosing a Stacked Comparison benchmark

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Choose your KPI:
a. NPS
b. Ratings
c. Satisfaction Ratio
d. Choices
e. CES

Choose the chart type

Stacked Comparison

  1. Choose to breakdown by

a. Attribute

b. Segment

c. Team

d. Survey

  1. Add the questions that are relevant for the graph if necessary

  2. Edit the title

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