The goal of this guide is to synchronize your Google reviews on the Feedier Platform to:
Automatically analyze them using Feedier's text analysis tool
Centralize reporting of various reviews and monitor them over time
Identify areas for improvement by store, region, etc.
Step 1: Request API Access
Feedier needs to have access to this API:
https://developers.google.com/my-business/reference/rest/v4/accounts.locations.reviews/list
To enable your project and access the APIs, you must complete the following steps:
Go to the Google API Console and select the project you created for use with Business Profile.
To determine your project ID, look in the Project ID column.
Complete and submit the access request form.
A follow-up email is sent to you after your request has been reviewed.
After approval, see Basic setup to enable the Business Profile APIs for your project.
It is not possible to connect Google reviews without receiving a response from Google after submitting the form. Once access is authorized by Google, you will have access to the “Google My Business” API.
Step 2: Activation of the Google My Business API
You need a Google account with access to Google Cloud and permission to Google My Business to access reviews. We highly recommend using a generic account (googlereviews@companyname), so if there are any staff changes, the account remains connected.
After getting access to the API, we need credentials from your account:
Credentials are managed through Google Cloud Platform: https://console.cloud.google.com/
We would need a new GCP project like "*your company* Reviews Analysis"'
Go in the API library and enable for the project: Google My Business API, My Business Account Management API, My Business Information API
Once enabled > Credentials > Create OAuth client ID
Application Type : Web Application
Authorized JavaScript origins: https://feedier.com/
Authorized Redirect URLs : https://dashboard.feedier.com/import/google-reviews/callback
Turn the application into “Production“ (under Publishing status) in OAuth consent screen menu.
You will need to have your Client ID and Client Secret for the integration to work.
Step 3: Configuring Google Access on Feedier
Feedier → Feedback → Imports
Click on “Create a New Import.”
Enter your Google Client ID and your Google Client Secret (see step 2)
Select the Feedier survey that will contain the Google reviews.
If you haven’t created it yet, it’s very simple. Just create a new survey with two questions:
A satisfaction scale question from 1 to 5: “Google Review”
A text question: “Do you have any comments?”
This setup allows the Feedier Platform to properly analyze the different types of data.
You can now match the survey questions with the available fields for Google reviews:
Click on “Complete” — the configuration will be saved, and the page will reload.
Click on “Connect.”
A Google page will open; it is essential to log in with the account that has access to Google My Business with the reviews.
Again, We highly recommend using a generic account (googlereviews@companyname)
You can check the available reviews for the account you are using here: https://business.google.com/locations
Feedier will only have access to the locations associated with the account used for authentication.
Once connected, the Feedier Platform will automatically:
Import reviews linked to the connected account every hour (00:10, 1:10, 2:10, etc.), 24/7/365.
Add the following Feedier attributes for each review:
review_path:The unique ID of the Google reviewPROPERTY:The name of the Google locationstore_code: (if available) The internal ID declared by your companypostal_code:(if available) The postal codelocality: (if available) The city
Detect changes or deletions of reviews: If a review is deleted from Google, it will also be removed by Feedier.
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