Setting Feedback Alerts for your team
- Carlos Carasco
- Alexis Pinon
Automatically receiving a notification whenever feedback comes through is a useful way to keep track of your feedback in real-time. Choose the feedback to notify so the right person can take action.
Create automated Alerts
Setup a Segment
Actions → Segments → New Segment
In order to create an automated alert, you need to create a segment. Segments are saved searches with filters to see only the feedback you want to see.
Add a name and select the feedback you’d like to be notified for by using the filters.
Once you’ve added your filters, hit save.
Make sure you confirm your filter by clicking the ‘validate’ tickbox.
Create email alerts
Actions → Automations→ Add Segment → Notification & Auto-Assignment → Manage users
Select the segment you’d like to receive an email alert for, then select ‘Manage users’.
Subscribe to the type of alert you wish the user on Feedier to have.
Attach a live report to email notifications
If you have an existing PDF Report you can attach this report to a weekly or monthly summary email.
Receiving the email notification
If ‘send email’ is chosen for example, the user will receive a real-time alert with all the attribute information and a link to see the feedback on Feedier.
Setup Slack or Microsoft Team notifications
Choose a channel you’d like to notify for feedback that comes in so teams are alerted of specific feedback in real-time.
Click ‘Connect’ and login to your respective account.
Select the channel you’d like to receive the alerts in.
After giving permissions, you’ll receive a message in the chosen channel that the integration has been successful.
Adding to existing automations
If you have automations setup already, scroll down to the bottom to add a new segment.
If you wish to add to an existing automatisation, select the '+' icon after the last automation.
Manually alert a user to feedback
If you need a user in your team to receive an alert of feedback that’s come in, you can select ‘Add owner’.
The user will then receive an email notification immediately to view the feedback.
Reporting on ownership of feedback
Reporting on how feedback is being resolved is important to many of our clients. We offer charts to help you manage this within the platform.
Ownership Funnel
You can view the breakdown of what status your assigned feedback is at.
User Ownership Report
You can also view at the user level who has been assigned feedback, and where the status of the feedback is being tracked.