Team Management

How to add a new team

Open

Add a name, and choose the team it should fit under (by default it goes under the primary team)

Navigating between different teams

By clicking on the ‘Access’ button next to each team name, you’ll be able to visit the sub-team’s dashboard and get a view of only what the sub-team sees. Go back to the users and teams page to go into a different team.

In the image above, if you’re created in the primary team, you’ll be able to see all teams. If you’re created in a Feedback team, you’ll see feedback from the Feedback team, and the marketing team only.

Customise feedback statuses

Open

Update branding for the entire team

Have emails be sent from a different email address per team

More info can be found in the article on setting up an SMTP.