Requirements
The user connecting Facebook to Feedier needs to have an adminsitrator access to the Facebook page and to the “Meta portfolio” associated with it. The Facebook page needs to be a business type page. Otherwise step 5.1 of this guide will not be feasible.
Introduction
The goal of this guide is to set up Facebook as a feedback import source to import in Feedier:
Facebook mentions to your Organization’s Facebook page
Facebook comments in your Organization’s Facebook page posts
Facebook direct messages to your Organization’s Facebook account
Feedier does not provide inbox capabilities and does not let your users answer comments, mentions or messages from the Dashboard.
Why connect Facebook as an import source in Feedier?
By integrating Facebook with Feedier, you unlock valuable insights directly from your customers’ and followers' social conversations. Feedier enables you to identify and detect pain points, emerging trends, and frequently mentioned themes in your Facebook community. This integration transforms social engagement from Facebook into actionable insights, helping you understand what resonates with your audience and where operational improvements can be made (products, digital journey, retail experience, etc.).
Through Feedier's analytics, you can spot customer sentiments, track product feedback, and monitor brand perception in real-time.
What attributes are created in Feedier?
Attribute | Description |
|---|---|
| The content type that is imported in Feedier: message, mention or comment. |
| The Facebook content ID |
| The Facebook post/message’s user ID |
| The Facebook post/message’s user name |
These attributes can be hidden or marked as sentisitive from the Attributes page.
Getting started
Go to Feedback → Import → “Create a new import”
Click “Facebook“
In the Step 2, Import configuration, set the “Facebook Page Username” value with Organization’s Facebook account (do not add the @ character)
You can find it in the URL of Facebook when visiting your page.
For example: https://www.facebook.com/apple, it’s the “apple“ part of the URL
In the Step 3, select “Automatically create a new "survey"“ option:
This option will automatically generate a Feedier survey to map the data fields with the right data format without manual action from your part.
Once Steps 3 and 4 completed, you need to click the “Connect“ button with the Facebook branding to give Feedier the right access.
The user that clicks Connect need to have an admin access to your Organization’s Facebook account. Feedier will automatically check that the connected Facebook account’s username matches the username provided in the step 2.
5.1 Choose your Meta Portfolio
5.2 Choose the Facebook page linked to your Instagram Account
5.3 Authorize Feedier
5.4 Validate the connection
Once the authentication flow from Meta is finished, you can reload the page.
If it’s successful, you will see a
icon with the expiration time.
The authentification has to be refreshed every 2 months. To refresh it, simply re-execute step 5.
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