Setup Facebook Feedback Source
- François Forest
Requirements
The user connecting Facebook to Feedier needs to have an adminsitrator access to the Facebook page and to the “Meta portfolio” associated with it. The Facebook page needs to be a business type page. Otherwise step 5.1 of this guide will not be feasible.
Introduction
The goal of this guide is to set up Facebook as a feedback import source to import in Feedier:
Facebook mentions to your Organization’s Facebook page
Facebook comments in your Organization’s Facebook page posts
Facebook direct messages to your Organization’s Facebook account
Feedier does not provide inbox capabilities and does not let your users answer comments, mentions or messages from the Dashboard.
Why connect Facebook as an import source in Feedier?
By integrating Facebook with Feedier, you unlock valuable insights directly from your customers’ and followers' social conversations. Feedier enables you to identify and detect pain points, emerging trends, and frequently mentioned themes in your Facebook community. This integration transforms social engagement from Facebook into actionable insights, helping you understand what resonates with your audience and where operational improvements can be made (products, digital journey, retail experience, etc.).
Through Feedier's analytics, you can spot customer sentiments, track product feedback, and monitor brand perception in real-time.
What attributes are created in Feedier?
Attribute | Description |
|---|---|
| The content type that is imported in Feedier: message, mention or comment. |
| The Facebook content ID |
| The Facebook post/message’s user ID |
| The Facebook post/message’s user name |
Getting started
Go to Feedback → Import → “Create a new import”
Click “Facebook“
In the Step 2, Import configuration, set the “Facebook Page Username” value with Organization’s Facebook account (do not add the @ character)
In the Step 3, select “Automatically create a new "survey"“ option:
Once Steps 3 and 4 completed, you need to click the “Connect“ button with the Facebook branding to give Feedier the right access.
5.1 Choose your Meta Portfolio
5.2 Choose the Facebook page
5.3 Authorize Feedier
5.4 Validate the connection
Once the authentication flow from Meta is finished, you can reload the page.
If it’s successful, you will see a icon with the expiration time.