Setup Easiware Feedback Source
The goal of this guide is to set up Easiware as a feedback import source in Feedier:
Closed tickets in Easiware
You need a super admin access to your Easiware access to setup the integration.
Why connect Easiware as an import source in the the Feedier platform?
Integrating Easiware tickets as an import source into the platform enables teams to seamlessly leverage customer support interactions as a feedback channel, providing rich insights directly from resolved issues. This connection empowers companies to capture customer sentiment, identify recurring pain points, and enhance the customer experience based on real-time data from support tickets, leading to more informed, actionable insights.
What is imported in Feedier?
Feedier will fetch every every 6 hours the last 100 closed tickets and import them in Feedier (if they do not already exist).
On top of the ticket content and subject, the following attributes are created:
Attribute | Description |
|---|---|
| The Easiware ticket ID. |
| The channel source of the ticket |
| The company name linked to the ticket. |
| The customer email linked to the ticket. |
Getting started
Go to Feedback → Import → “Create a new import”
Click “Easiware“
In the Step 2, Import configuration, set the “Easiware Access Token” and add the required information:
How do get your Easiware Access Token?
In the Step 3, select “Automatically create a new "survey"“ option
This option will automatically generate a Feedier survey to map the data fields with the right data format without manual action from your part.
Click “Complete“ on Step 4.
That’s it
Tickets will be loaded every hour - You might need to wait one hour to see the results in Feedier.
The last 100 tickets will be imported after you set up the import. If you want to get more historical data, you need to export a csv so we can import it into the platform.