Setup HubSpot Feedback Source
- François Forest
The goal of this guide is to set up HubSpot as a feedback import source to import in Feedier:
Closed tickets in HubSpot
You need a super admin access to your HubSpot access to setup the integration.
Why connect HubSpot as an import source in Feedier?
Integrating HubSpot tickets as an import source into Feedie enables teams to seamlessly leverage customer support interactions as a feedback channel, providing rich insights directly from resolved issues. This connection empowers companies to capture customer sentiment, identify recurring pain points, and enhance the customer experience based on real-time data from support tickets, leading to more informed, actionable insights.
What is imported in Feedier?
Feedier will fetch every every 6 hours the last 100 closed tickets and import them in Feedier (if they do not already exist).
On top of the ticket content and subject, the following attributes are created:
Attribute | Description |
|---|---|
| The HubSpot ticket ID. |
| The stage of the ticket (known as |
| The company name linked to the ticket. |
| The HubSpot company ID linked to the ticket. |
| The HubSpot owner ID. |
| The ticket source ( |
| The ticket priority. |
| The date of first reply from an agent of your company. |
| The ticket creation date. |
| The ticket closure date. |
| The customer email linked to the ticket. |
Getting started
Go to Feedback → Import → “Create a new import”
Click “HubSpot“
In the Step 2, Import configuration, set the “HubSpot Access Token”
How do get your HubSpot Access Token?
Create a Private App in HubSpot: https://developers.hubspot.com/beta-docs/guides/apps/private-apps/overview
Add the following API scope:
tickets, crm.schemas.deals.read, crm.import, crm.objects.companies.read, crm.lists.read, crm.objects.deals.read, crm.schemas.contacts.read, crm.objects.contacts.read, crm.schemas.companies.readSelect “Access Token”
In the Step 3, select “Automatically create a new "survey"“ option
Click “Complete“ on Step 4.
That’s it