Setup a Segment
Actions → Segments → New Segment
In order to create an automated alert, you need to create a segment. Segments are saved searches with filters to see only the feedback you want to see.
Add a name and select the feedback you’d like to be notified for by using the filters.
Once you’ve added your filters, hit save.
Make sure you confirm your filter by clicking the ‘validate’ tickbox.
Setup Slack or Microsoft Team notifications
Actions → Automations→ Add Segment → Integrations → Slack message/Teams message
Choose a channel you’d like to notify for feedback that comes in so teams are alerted of specific feedback in real-time.
Click ‘Connect’ and login to your respective account.
Select the channel you’d like to receive the alerts in.
After giving permissions, you’ll receive a message in the chosen channel that the integration has been successful.
Adding to existing automations
If you have automations setup already, scroll down to the bottom to add a new segment.
If you wish to add to an existing automatisation, select the '+' icon after the last automation.
