Set up feedback alerts for real-time notifications on Slack or Teams

Owned by Carlos Carasco
Last updated: Apr 12, 2024 by François Forest
2 min read

Setup a Segment

Actions → Segments → New Segment

In order to create an automated alert, you need to create a segment. Segments are saved searches with filters to see only the feedback you want to see.

  • Add a name and select the feedback you’d like to be notified for by using the filters.

  • Once you’ve added your filters, hit save.

     

Make sure you confirm your filter by clicking the ‘validate’ tickbox.

Setup Slack or Microsoft Team notifications

Actions → Automations→ Add Segment → Integrations → Slack message/Teams message

Choose a channel you’d like to notify for feedback that comes in so teams are alerted of specific feedback in real-time.

  • Click ‘Connect’ and login to your respective account.

  • Select the channel you’d like to receive the alerts in.

     

    After giving permissions, you’ll receive a message in the chosen channel that the integration has been successful.

     

Adding to existing automations

If you have automations setup already, scroll down to the bottom to add a new segment.

If you wish to add to an existing automatisation, select the '+' icon after the last automation.

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