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We are excited to introduce our new Feedback Module in this release!🎉 🎉
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Feedback Module
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We are pleased to announce 5 improvements, aimed at improving your experience in Report Builder.
Thumbnails Update:
To improve usability, titles in graphs will now update in real-time upon saving with the component title instead of the component type name. This enhancement aims to provide a more intuitive and polished preview experience for users.
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New badges on Score Table:
To enhance visual consistency and clarity, we've updated the badges for Ratings, Satisfaction Ratio, and NPS with new designs. These updated badges, available in multiple sizes, will be used in the scores table, ensuring a uniform appearance.
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Merging Rating Table Questions:
The goal of this enhancement is to enable you to merge Ratings Table questions in charts, when the options and max values are the same. This will streamline data visualisation, allowing for more comprehensive comparisons within a single chart.
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Breakdown by questions in Benchmarking Stacked Comparison:
The goal of this enhancement is to add the ability to break down Benchmark component comparisons by questions. Users will be able to select relevant questions related to their chosen KPI and compare them within a stacked comparison graph. This will provide more detailed insights and accurate feedback counts, enhancing the depth and utility of benchmark reports.
How it works:
Select the KPI preferred for the Benchmark
Chart type: Stacked Comparison
Breakdown by: Questions
Select the questions you want to compare
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Volume Response % in Topics Table:
The goal of this enhancement is to improve the Topics chart by adding the option to display the percentage of text responses each topic represents out of the total responses. Currently, the Topics chart shows only the volume of responses per topic. This update will provide a clearer understanding of the distribution of responses across topics, similar to the Question & Attributes component.
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Responses % of each topic display:
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excited to announce an upcoming enhancement to our platform: a new Feedback Module designed to improve your experience with enhanced design and performance.
How does it work
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We designed a new flow for exploring feedback, featuring a left side panel with clickable cards and a right side panel displaying the selected feedback.
Global filters to filter the feedbacks you want to display
The name of the survey of that feedback
The information related to that feedback
Satisfaction Ratio
Created at date
Time spent on the feedback side
Number of questions
Owner of the feedback
Status of the feedback
Number of feedbacks displayed (considering the filters applied)
Pagination to see more feedbacks
Bulk select to edit or delete feedbacks in mass
Download feedback feature
Create report based on the feedbacks displayed
View of the Feedback card
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Feedback id
3 dots
Delete and share features
Attributes tagging
Amount of questions in the feedback
Question answers
Comment section
Download Feature
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The download Excel feature will receive several updates, the most significant being the ability to select only five surveys per download.
How it works:
Once you click on the download button the modal in the image above will be displayed
In this modal you will see all the surveys related to the feedbacks displayed and the amount of feedback related to the survey
You select up to 5 surveys to download
Select the download button
You will receive the file in your email
The file will also be updated so that each survey appears in a separate tab within the sheet.
For example, if you download four surveys, you will see four distinct tabs. This feature enhances your experience by reducing the number of columns in each tab and improving readability.
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Thanks
-Team Feedier