Setup a new domain for Emails
- Léa Leclercq
Email authentication is a great way to vastly improve the response rate and therefore total feedback collected. This involves sending emails using the name of your company instead of sending via Feedier.
Setting up
Choose a domain → e.g. @satisfaction.companyname.com for emails
We recommend to use a sub-domain e.g. @satisfaction.apple.com. If you are using your main domain to send emails from Feedier for example companyname.com, there will be a risk that the security team won’t accept the domain or that the people who receive the survey might be confused.
Once you have communicated your choice to your CSM and agree on a domain
Send us the three values for the DNS record
The Feedier team will come back to you once the authentification process is complete.