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Sharing a survey via email or SMS

Sharing a survey via email or SMS

Owned by Carlos Carasco
Last updated: Dec 05, 2024
5 min read

Campaigns can be scheduled or sent immediately. They can be triggered manually based on a time and date, or automatically via an API.

Creating a push campaign

Feedback → Surveys → Share → Email/SMS → Create New Campaign

For each push you must:

  • Add a campaign name eg. Client Feedback - The name is visible only on the Feedier dashboard

  • Add a push name eg. push one - The name is visible only on the Feedier dashboard

  • Choose the subject (if email) visible to the recipients

  • Write the body. 

  • Confirm survey to be sent. 

  • Choose text for the call to action

  • Click save

You can select the duration of days to wait after the previous push.

If you want to avoid sending pushes on certain days of the week, like Saturday or Sunday, you can select the days to ignore with the "Days to skip" feature.

Try to stack follow ups within the same active campaign, and add a condition to "ONLY send to those that haven't given feedback" - sending individual campaigns may lead to emails being filtered as spam, especially for B2B use cases.

 

Add conditions to your follow-up emails by clicking on the funnel icon. (e.g. only send to recipients who have not replied to the previous push)

 

 

Uploading recipients

When uploading a .CSV, the file must have a column email for the email campaign or phone for an SMS campaign. Any other column will be attached to the Feedback as Attributes and can be used in the message.

 

 

 

 

 

 

 

Trigger pushes using the API

You can setup an email or SMS campaign to be sent out automatically using Feedier's API with a connection to your database. Setup the campaign in advance, then attach the campaign id to be triggered.

Reporting on pushes

 

The graphs give you the exact numbers of the emails that you sent, the ones that were opened, clicked, and the feedback that you received through all your email campaigns.

 

 

 

Editing existing pushes

If you need to make change an individual email, or block an individual email from being sent, you can make the changes directly on the push status and listing table.

The status column is the current status of the email:

status

description

requested

The email has been triggered to be sent

bounced

The email address does not exist or is not valid

clicked

The link in the email was clicked. If you do not see a Feedback link attached to it, it means the recipient saw the page but did not proceed.

delivered

The email address is correct and the email is in the recipient’s inbox

opened

The email was opened but not clicked

dropped

A drop occurs when you try to send a message to an email address listed on one of the suppression lists: Bounces, Unsubscribes, Spam reports and Invalid Emails.

Editting the unsubscription message

For emails sent by Feedier, the unsubscribe text is added automatically by Feedier.

The content can be personalized in the Survey → Content Editor here:

 

Feel free to update it to your needs, but make sure to keep the [unsubscribe] tag, as it will be replaced by the unsubscribe link automatically by Feedier. Example

<a href="[unsubscribe]">Some text</a>

 

Embed the first survey rating question into an email

Find out how you can have the rating appear within the email body.

https://feedier.atlassian.net/wiki/spaces/FKB/pages/2254635009