Best Practices: Sharing a survey via email or SMS
Campaigns can be scheduled or sent immediately. They can be triggered manually based on a time and date, or automatically via an API.
Setting up a push campaign
Feedback → Surveys → Share → Email/SMS → Create New Campaign
Stack follow ups within the same active campaign and select the delay before scheduling a further push
Add a condition to ONLY send to those that haven't given feedback yet.
If you want to avoid sending pushes on certain days of the week, like Saturday or Sunday, you can select the days to ignore with the "Days to skip" feature.
Uploading recipients
When uploading a .CSV, the file must have a column email for the email campaign or phone for an SMS campaign. Any other column will be attached to the Feedback as Attributes and can be used in the message.
Phone numbers must follow the International prefix (using the E.164 format), have a maximum of 15 digits, and are prefixed with the country code with the plus (+) character.
Attach attribute information that you already have on the contact here, in order to better analyse your feedback once it gets completed.
Trigger pushes using the API
Feedback → Surveys → Share → Email campaign → Info
You can setup an email or SMS campaign to be sent out automatically using Feedier's API with a connection to your database. Setup the campaign in advance, then attach the campaign id to be triggered.
Reporting on pushes
Dashboard→ Pushes
Editing existing pushes
If you need to make adjustments, you can cancel a campaign which will remove ALL pending pushes so you can start again
If you need to edit an individual email, or block an individual email from being sent, you can make the changes directly on the push status and listing table.
NOTE: The timing on the dashboard (campaign, feedback and pushes table) is related to your current timezone. If you need reports to match a different timezone, you can go to
Your Profile → Download Report Timezone
Push status definitions
status | description |
| The email has been triggered to be sent |
| The email address does not exist or is not valid |
| The link in the email was clicked. If you do not see a Feedback link attached to it, it means the recipient saw the page but did not proceed. |
| The email address is correct and the email is in the recipient’s inbox |
| The email was opened but not clicked |
| A drop occurs when you try to send a message to an email address listed on one of the suppression lists: Bounces, Unsubscribes, Spam reports and Invalid Emails. |
Editting the unsubscription message
For emails sent by Feedier, the unsubscribe text is added automatically by Feedier.
The content can be personalized under Feedback → Survey → Content Editor → General
Feel free to update it to your needs, but make sure to keep the [unsubscribe] tag, as it will be replaced by the unsubscribe link automatically by Feedier.
Example:
<a href="[unsubscribe]">Unsubscribe here</a>