Version 3.27.0 18th December 2024
- Federico Delucchi
We are excited to introduce the new benchmarking type in Reports and the new action on Autopilot to update Action Plans (previously Assignments) !
Benchmark by Sentiment Score
Context
Currently, the Sentiment Score KPI is limited to insights within the Text Analysis section. This restricts you to evaluate sentiment scores in broader contexts, such as specific questions, attributes, or segments.
What’s New?
With this update, the Sentiment Score KPI will be integrated into the Benchmarking component and enhanced with new functionality. This allows you to apply sentiment analysis across your feedback data in flexible and meaningful ways.
Breakdown by Topics
What it means for you: All the benchmark types can now be broken down by specific topics, enabling detailed insights into areas customers care about the most.
How it works:
Select the benchmark type you want to see focusing on topics
Select the breakdown by topics
Select up to 50 topics.
Update on a regular basis Action Plans (Old Assignments) with Autopilot
The Autopilot feature aims to reduce repetitive manual actions on the platform by automating common workflows. A key area that benefits from automation is updating Action Plans (previously known as Assignments). Currently, you need to manually update these plans, which is time-consuming.
How It Works
1. Flexible Action Card
The Autopilot Actions card is updated with two buttons:
Edit Button: Allows you to open and adjust the current configuration of the action (e.g., selecting a different Action Plan or toggling report updates).
Replace Button: Enables you to switch the current action (e.g., updating an Action Plan) with another available action (e.g., report creation).
A dropdown menu lists all available actions.
Once a new action is selected, the configuration for that action automatically opens.
2. Setting Up the Workflow
Select one Action Plan:
In the Autopilot configuration, you select the Action Plan you want to automate using a dropdown menu.
Enable Report Updates:
A toggle option lets you decide whether to update the Action Plan on components in reports if any.
When activated, the Autopilot will:
Automatically update the results displayed in reports for the selected Action Plan in two cases:
This ensures consistency across all relevant reports, reducing manual effort and the risk of errors.
Thanks
Team Feedier